MR
Mark R
1 reviews | Active since Jul 2016
07 Nov 2023, 14:04
Useless
I have been trying to cancel my policy for the past 2 weeks, I have submitted the documentation more than once now they are just excalating the whole time. They are useless.
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Replies (3)0
Replies (3)
Innovation Group's replyOfficial
08 Nov 2023, 09:37Dear Mark Redelinghuys, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply08 Nov 2023, 09:37
Official
Dear Mark Redelinghuys, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
MR
Mark R's updateReviewer Update
08 Nov 2023, 17:35Thank you very much Perceverance the policy administrator for sorting this out. You where very patient and assisted me to the end.
MR
Mark R's update08 Nov 2023, 17:35
Reviewer Update
Thank you very much Perceverance the policy administrator for sorting this out. You where very patient and assisted me to the end.
Innovation Group's replyOfficial
09 Nov 2023, 08:24Dear Mark Redelinghuys, Thank you for taking the time to provide us with a great review. We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided. Please be assured that the compliment will be forwarded to the relevant team. Kind regards, Complaint Team
Innovation Group's reply09 Nov 2023, 08:24
Official
Dear Mark Redelinghuys, Thank you for taking the time to provide us with a great review. We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided. Please be assured that the compliment will be forwarded to the relevant team. Kind regards, Complaint Team