USELESS!!!!!!!!!!!!!!!

I sent my car to Cartime for service and they informed me that my radiator needed to be changed. I told them at Catime that I have extended warranty from Innovation and they said they do work with them, FINE!!! I gave them my information and they started a claim with Innovation. I was sent a disclaimer form to sign and this I did. I've been with Innovation before and thought this would be a breeze and to my surprise, I AM STILL WAITING!! I had the worst experience with a person called Neo Malatsi who was so impatient and told me that they are all mechanics there and my car only needs a radiator. When I said to him who will fit it in he continued to say that labour is not part of my policy. When I had a look at my policy exclusions, there is nowhere in there that mentions I will pay for my own labour. I remember when I had my 1.4 Corsa GLE back in 2013&2014, it would be fixed whenever I took my car in for repairs. Even today, I have not had approval for the repairs on my car. Anyday my head gasket will be blown and I will be given this run around still when I have extended warranty that I PAY FOR!!!! This company is run by ****** and after this I am calling the short-term insurance ombudsman to register my complaint.