Urgent Request for Assistance – No Response to Emails or Calls

I am extremely dissatisfied with the lack of response to my repeated attempts to resolve an issue with my policy.

I sent two emails on 12 July 2025 and called your customer service line, where I was kept on hold for 26 minutes without any assistance. I left a message with one of your consultants, who promised a call back—yet no one has contacted me to date.

It is unacceptable that your team is highly responsive when selling a policy, but completely unresponsive when support is required.

I expect a consultant to contact me immediately to address and resolve this matter without further delay. This level of service is not acceptable, and I will escalate the issue if necessary. I look forward to your prompt response