AQ
Ayabulela Q

1 reviews | Active since Mar 2016

05 Apr 2016, 12:20

Unsolicited phone calls

I receive about 5 calls a day from the following number ***. This has happened previously and I blocked the number but they still appear to be calling. When I answer the line there is no response on the other end.<br> <br> This has become quite annoying and I am very irritated by whoever you are.<br> <br> If these calls persist I will report your company for infringement of the POPI act. <br> <br> I have never opted to receive and any communications from your company and have never had any dealings with your company or personnel and do not understand how you got my contact details.<br> <br> Please remove all my details from your database as I am not interested in anything your company/ group has to offer.

0
Replies (2)
Innovation Group
Innovation Group's reply05 Apr 2016, 14:29
Official
Hello asqangule,

Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards,
Tumi Bacela
Innovation Group
Innovation Group's reply13 May 2016, 09:52
Official

Dear Client,

Thank you for notifying Innovation Group of your concerns and for allowing us the opportunity to investigate.

We would like to offer our sincere apologies for any inconvenience caused. Kindly be advised that your contact details have been removed from our database as requested and we assure you that you will no longer be contacted by our sales department.

We trust that the above meets with your understanding.

Kind regards,
Tumi Bacela