BH
Barbara H
1 reviews | Active since Jul 2009
31 Jan 2019, 17:41
Unsatisfactory service by Innovation Group
All I wanted to do was to extend my vehicle service plan. got contacted and all that they are interested in is the verification of your banking details. I was promised an email to confirm the update etc on the 15 January 2019. After numerous calls NO EMAIL was forthcoming, today I received my updated policy number but was informed that no benefits until three debit orders have been processed! what happened to my previous plan as this is the extended, again no email was sent. Is this company legit or are they fly by nighters?
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Replies (3)0
Replies (3)
Innovation Group's replyOfficial
01 Feb 2019, 07:44 Hi Barbara,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply01 Feb 2019, 07:44
Official
Hi Barbara,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
07 Feb 2019, 10:18Good day Thank you for taking the time to contact Innovation Group and notifying us of your complaint. We would like to apologies for the late response, we experienced some challenges writing to you. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply07 Feb 2019, 10:18
Official
Good day Thank you for taking the time to contact Innovation Group and notifying us of your complaint. We would like to apologies for the late response, we experienced some challenges writing to you. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
07 Feb 2019, 16:20Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply07 Feb 2019, 16:20
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team