1 reviews | Active since Nov 2015
Unrelliable Warranty cover by Innovation Group
I had a claim submitted on the car warranty, initially the quote was submitted by one dealer Innovation group approved a cover of R20 000, However,I then changed the dealership that was going to fix my car and when the new dealer submitted their quote they were told that innovation group would only cover R9 000 however the total cost for fixing amounted to R29 000. This is day light ******* by Innovation why on earth will the cover be reduced by 50% a week later when another dealership submits. They don't live up to their promised. IM NOT IMPRESSED ABOUT THE SERVICE!
NO One called me to provide an update of what is being done about the approval on the warranty cover Over and above that. I had to call the contact centre only to get through to their agents who offer very bad service, when I called their call centre I was put from pillar to post, being put on hold for more than 15 minutes until I dropped the call, had to call 4 times before I got the information regarding the approval. Im mot impressed as they fail to deliver when it's time for them to pay. Yes it's ok when they are still debating without fail
You need to train you customer services agent, waisted a lot on money that I could have used for other stuff trying to reach you only to be placed on hold for 4 time by 4 different ppl and having to authenticate myself everytime , I'm really fed up with everything your company provides
You need to train you customer services agent, waisted a lot on money that I could have used for other stuff trying to reach you only to be placed on hold for 4 time by 4 different ppl and having to authenticate myself everytime , I'm really fed up with everything your company provides