SA
Shane A
1 reviews | Active since Mar 2016
27 Oct 2022, 23:36
Unreliable service
This company definitely doesn't care about customer queries or requests. I have been calling and emailing them for 2 months to send me updated paperwork since my vehicle registration has changed. Every time they just ignore the request. If you call their customer service number they inform you that they sent an email directly to the people dealing with the documentation and made a note on the system but nothing ever gets done.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
28 Oct 2022, 08:42Dear Shane Agulhas, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Oct 2022, 08:42
Official
Dear Shane Agulhas, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team