Unproffesional Pathetic Service

I have a service policy with innovation from 30 000km to <br> 60 000km. I serviced my 30 000km at my own cost. I then requested a refund and was told 7 to 14 working days after authorisation. On the 22 Sept I sent all required documents. Only on the 2 nd October after calling for follow up, it is only then my authorisation is done. What if I never called. I am now told that the payment will take 7 to 14 days because authorisation was done on the 2nd Oct. It is not my problem that authorisation was done late whereas I sent all documentation way earlier. I there cannot take that long to recieve my payment. Someone has to account. Pathetic and poor service from innovation. Im highly dissappointed. I will be forced to cancel my policy and they refund my previous debits if they dont pay me ASAP. Im hurt as a customer.