MM
Mongezi M
1 reviews | Active since Nov 2023
01 Mar 2024, 08:47
Unprofessional treatment
During November 2023 I canceled my services plan and warranty plan with innovation group because I was no longer owning a car that was on those plan, then I took a new policy for my new car. Since November 2023 I'm still paying for the policy that I canceled. Now I'm paying for two policies the one I took and the one I canceled. I feel like this company is taking me for granted and robbing me. To make things worse, when I called them this morning they dropped my call twice, I'm fuming.
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Innovation Group's replyOfficial
01 Mar 2024, 09:19Dear Mongezi Mabungani,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply01 Mar 2024, 09:19
Official
Dear Mongezi Mabungani,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team