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Phumzile M

1 reviews | Active since Jul 2015

20 Jun 2024, 09:28

Unprofessional service

On the 18th of June 2024 I sent an enquiry to the Innovation group online to get a quote on a service plan for my car,I then received a call from Lebogang she gave me the prices of the different plans and could not go into details as to what each plan covers in order for me to make an informed decision, she proceeded and got my details when she asked for my banking details I refused to give them to her because how do I take out a plan that I am not sure what it covers and also if I am not happy with what they offer???? She said I will get an email after taking out the cover explaining what my car is covered for...for me that didn't make sense I mean what if I am not happy with that?

That service was unprofessional....non the less there are lot of companies that I can enquire with and get good service and professional assistance. I am just disappointed with their horrible service because they were recommended to me by my Madza dealership.

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Replies (2)
Innovation Group
Innovation Group's reply20 Jun 2024, 09:46
Official
Dear Phumzile Mtsweni
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team


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Phumzile M's update24 Jun 2024, 13:26
Reviewer Update
Hi,a guy by the name of Sipho Cilliers called me last week and assisted me,I took out the service policy for my car. He informed me that I would get the documents after the call...to date I still gave not received any documents, I then called your offices today 24th June and spoke to Kabelo who confirmed that no policy was registered on that fay,I then requested to speak to a manager to log a complaint he transferred me to Zaheev who said he will listen to the call that I had with Sipho.I am extremely disappointed with your disgusting service, your employees are not doing their jobs,they get paid for doing nothing. You are definitely gonna lose customers,I Mena who wants to do business with *********** people