Unprofessional international company!

I am Utterly disgusted with the service I am receiving from this *********** company!!!

I have call recordings of the agents and the lies that they speak!

I have spoken to Hangwani Muronga who advised me that he will book my assessor straight after contacting my dealer. I contacted my dealer to confirm if any call was made to him and he confirmed that none was made.

I tried making contact to the consultant by calling in and via his personal email address and he refused to respond.

My claim is taking years even after I pushed for the documents to be processed!! I will never recommend this company again.

I spoke to a female consultant from the ABSA Warranty IGD claims dept and she advised me on the first time speaking to her that my assessor was booked. I then wanted to confirm this again with another consultant and called back half an hour later and it happened to be the same female consultant that answered the phone who then advised me that YES the assessor is booked.

I spoke to an Agent named Malcom in the ABSA Warranty IGD Claims Dept and he then accompanied me by putting me through to the claims manager which is Ashley. I was advised by Ashley even recorded by call that he will make sure it is his responsibility to get to the bottom of my query. This promised was given a deadline for 9am , 10 May 2023.

Up until now he has not made a point of contact with me. This company never cease to amaze me with the continual disappointment!

For an internationally owned company, Innovation Group are you guys endeavoring to render services such as these to your loyal customers?

Further legal action will taken taken on my side against this company!!! PLEASE ALSO NOTE I HAVE ALL OF MY CALLS RECORDED FOR MATTERS SUCH AS THIS!!!