Unprofessional ,bad service

I will strongly advise consumers not to join Absa vehicle service plan, they client services are very poor I had first hand experience on February-2020-24 around 13:35pm. I called hoping it would be helpful after being put through to the 2nd call centre agent working at Absa service plan claims dept he casually put me on hold for more then 10minutes saying he want to verify some information,after holding for so long my call got cut without any explanation. I tried calling back but phone lines was engaged no one ever made effort to contact me back again. If that's how they cooperate with they clients then I don't want to part of this Absa service plan it's pathetic.