Unprofessional and no care for its clients!

Item: Innovation Group
Rating: 1
Author: jasteel R

I am done with this company, I had enough!

I put a claim through today but it was a huge struggle and with all the lies that they will get back to me by the end of business today I am shocked!

Sad part is all my calls are recorded and I've been **** to so many times. This company does care about it's clients or the service they give.

My lawyers will be in contact. Unprofessionalism at its best!

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

08 Nov 2024, 08:28

Dear Jasteel Ranjith We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team

Innovation Group's reply08 Nov 2024, 08:28

Official

jasteel R's updateReviewer Update

08 Nov 2024, 14:38

Up until now, no acknowledgement call or call of sympathy, just an email. I guess this entire company is toxic with its employees!

jasteel R's update08 Nov 2024, 14:38

Reviewer Update

Up until now, no acknowledgement call or call of sympathy, just an email. I guess this entire company is toxic with its employees!