Unpleasant service!

I bought my car from We Buy Cars and was advised to take out their warrenty plan through the Innovation group. I wanted to choose my own warrenty but they made it extremely difficult by having a list of specifications that they chose which obviously coincided with the warranty they wanted me to go with, from Innovations group. So I signed. Now came time for my car to be serviced. I phone the company and they guaranteed me that I could take my car into a service place and then the service company would need to contact them to get approval which would happen that day, within hours. Well I take my hat off to the company that serviced my vehicle because the amount of hoops they had to jump through just to get this approval was rediculous. Apart from spending hours trying to get the approval. Calls were dropped countless times and I can verify this as I myself had to phone them and push them along. I all my airtime minutes and numerous emails to them and on the 3rd day of my car being taken in, they finally approved this. Totally unacceptable to pay an upfront warrenty and then have to wait for a service to be completed. Can't wait to do this again next year!!! A 24 month warrenty that was pushed on me, makes me mad when they don't deliver timously.