LS
Leon S

1 reviews | Active since Apr 2024

29 Apr 2024, 21:06

Unpleasant experience with innovation group

A purchased a pre-owned vehicle at we buy cars last year that came with the warranty provided by Innovation group. A few weeks back the car breaks down and I took it to an RMI for repairs and and an assessor was sent to evaluate whether the claim was reasonably priced. Now it went from that to the assessor rejecting the claim for poor workmanship on repairs that were done before I bought the vehicle. Now I'm paying for a car that's stuck at an RMI and now I am basically expected to pay 30k plus on top of that.

This is unfair on my side because I was given a ***** car but I am paying innocent group but they do not want to honor their claim. The evidence is there that I have nothing to do with the root cause and they should've done their own due diligence before undertaking this commitment. Right now I am basically giving them my hard earned money for free.

I would encourage the next person to distance themselves from this organization as we can all see on this forum that this is how they treat their clients

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Replies (1)
Innovation Group
Innovation Group's reply30 Apr 2024, 08:25
Official
Dear Leon Shangase, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team