Unpaid refund on cancelled of policy.

Unfortunately, there is no way to rate them on a negative star scale.

I have cancelled a warranty policy for one of my vehicles over a month ago. All documents were submitted as per their requirements, but it seems like nobody checks them. As since then I have only been given a run around, concerning my refund (to consult the dealer or finance house - ALTHOUGH IT WAS PAID UPFRONT by myself). NB- There policy indicates that such payments would be returned to the payee. I have called the customer care lines multiple times (to the point I have lost count) to be told they would get back to me, which doesn't materialise or to have a call dropped on me after being placed on hold for eternity and those who do attempt to assist have no clue what is to be done and revert to " I'll get back to you ". Irrespective of how many times I explain the above via the *** mail, it seems like they are still operating in a headless fashion. Incapable to understand what has been explained because I still receive a generic response that shows no effort was put into actually understanding the situation or consulting the relevant documents.

This is the most pathetic service I have received. I can only imagine the headache of making a claim.... I cannot understand how a company can operate in such an unprofessional manner. I fear to keep my existing policy at this rate.

I know this message may come across as irate but even more so because I have been extremely tolerant, reasonable and patient to this point.

My fellow clients please take note and be forewarned, this behaviour tends to always lead to larger issues.