MY
Martin Y

1 reviews | Active since Feb 2013

11 Jul 2018, 14:47

Unpaid claim

My car had an engine + ESP light on and resulted into my car not accelerating which I believe that is mechanical. I took my car to the dealer for repairs and the dealer advised me that the problem that causes the car not to accelerate is the acceleration pedal. But innovation Group dismissed my claim. I am not currently happy with their services. ***

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Replies (2)
Innovation Group
Innovation Group's reply11 Jul 2018, 14:49
Official

Dear Client,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply13 Jul 2018, 11:05
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team