******** debit

I have a warranty plan with Innovation Group and my debit goes off on the 15th of every month as it is my pay day. To my surprise on the 14 July 2022 they debited. I made a call on the same day and I spoke to a lady by the name of Smith who told me that it is a system error and it will be rectified. Today 13 August 2022 same thing happened and a debit went off. When I called a lady by the name of Thusi told me that I should change my debit date as it takes time for the system to rectify the problem. My problem now is does Innovation Group have *********** workers that are failing to rectify the mistake that they did. If they don't find money on the 14 or whatever date they choose to debit who will be liable for the bank changes when the debit bounce. Today 14 September 2022 a debit went through from Innovation group after talking to the supervisor last month who indicated that the debit will only go on the 15th of each month. 30 December 2021 i sent innovation group an email indicating to them when should my debit order go through. I do not get paid on the 14th but on the 15th of each month. I have a 6 year old who is taking chronic medication, she did not sleep at all at night, today I was supposed to take the R200 that is left on my account and go and buy her medication as my medical aid does not pay in full. How Am I supposed to go and buy medication for my daughter if now Innovation group did an ******** debit and now my account is on negative. Innovation Group may you cancel your useless policy as your service is very useless and you have *********** workers. Such a big company that still rely on the system which was programmed by a human being to solve problems. Cannot be wasting my airtime every month for something that I did not even authorize. My debit date is and always been 15th. I am also pregnant and the stress that this company is causing me its a lot. Can i get compensated for everything.