MB
Mick B
1 reviews | Active since May 2014
04 Aug 2022, 12:59
UNHAPPY CUSTOMER PATHETIC SERVICE
I have an issue with the car I purchased 3 weeks ago, the WeBuyCars and the car's warrantly its under Innovation group.
The people at Innovation group are so rude and they have dropped our for the claim intotal of 12 time.
I have spoken to Bethi and Mdumiseni we have sent the report we have called with no luck
Can someone assist with this please as I have tried and spoken to Bethi and Mdumiseni with no help, i have contact them still NO help!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
04 Aug 2022, 13:05Dear Mick Bota
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply04 Aug 2022, 13:05
Official
Dear Mick Bota
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's replyOfficial
15 Aug 2022, 16:02Dear Mick Bota,
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply15 Aug 2022, 16:02
Official
Dear Mick Bota,
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team