1 reviews | Active since Dec 2020
Unhappy customer!!
Worst worst ever policy I have had!! When I have bought my Etios 6 years back I have taken out an extended warranty with innovation group. Then I decided to trade in my etios on a fortuner d4d. I have carried on with this policy on the Fortuner. I have claim once in 6 years for a bearing on the alternator, which was R2200.00. This weekend my fortuner turbo blew. I did not abuse the turbo I were on cruise control (110 km p/h) when all the signs on the dashboard start flashing. This morning I have contacted Innovation group to hear from them what do they cover of the R28 000.00 for a new turbo. Are you ready for this R5000.00. The reason they gave me is because of the vehicle age (2011 model) and the kilometres (210 000) I will cancel my policy with immediate affect today. This is why a person take out a extended policy to cover these types of emergencies. Tell me who will have this money in his/her account to pay for it?? I'll rather save my money in a account for my car. Oh hell and all my services are with the dealer Toyota, as per their policy!!!!! Please don't contact me complains department I am done with innovation group!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
