Unhappy Client

Item: Innovation Group
Rating: 1
Author: Richard H

Rejected Claim. My vehicle had a waterpump fail while on a trip. Managed to drive it to the nearest BMW Dealer. Dealer said they dont deal with Innovations Group. Really couldnt be without a vehicle so i decided to pay for the repair just to speed up the repair process. Innovations Group rejected the claim.

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

07 Oct 2019, 09:53

Hi Richard,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply07 Oct 2019, 09:53

Official

Richard H's updateReviewer Update

09 Oct 2019, 08:46

Still cant believe how every excuse is given not to payout claim!

Richard H's update09 Oct 2019, 08:46

Reviewer Update

Still cant believe how every excuse is given not to payout claim!

Innovation Group's replyOfficial

10 Oct 2019, 12:28

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply10 Oct 2019, 12:28

Official