PM
Prudence M
1 reviews | Active since Sept 2019
10 Sept 2019, 11:51
Unhappy client
This policies just take us on rides ,took my car to the dealer to only have everything that dealer is claiming declined.I tried to atleast get my policy documents so that i can go through them but after talking to 4 consultants and about 30mins of holding still haven't recieved any email.How does one pay a service for 4years and not get even the smallest of help from them.
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Replies (2)
Innovation Group's replyOfficial
10 Sept 2019, 11:55Hi Prudence, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply10 Sept 2019, 11:55
Official
Hi Prudence, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's replyOfficial
11 Sept 2019, 09:26Hi Prudence,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply11 Sept 2019, 09:26
Official
Hi Prudence,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team