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monique E
1 reviews | Active since Jul 2014
29 Mar 2021, 14:34
Unfair claim rejection
They just take your money, but can not resolve your claims. Its like they are punishing me cause my car is 7 years old, yet I only have 78000km on it. So what if I don't have a high mileage on it, I still paid for a service plan. And now I have to pay 8000 out of my own pocket for a cam belt. The worst ever.
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Replies (2)0
Replies (2)
Innovation Group's replyOfficial
29 Mar 2021, 15:07Hi Monique ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply29 Mar 2021, 15:07
Official
Hi Monique ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
30 Mar 2021, 09:18Hi Monique, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
Innovation Group's reply30 Mar 2021, 09:18
Official
Hi Monique, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team