Unfair Business Practice

I'm very dissapointed in the way you do business, I've been communicating this major service with you as from last year 2018, it's due now but the dealer can't do it because they need to change the fan belt and I'm expected to pay extra money in order for them to change the fan belt, they can't do the major service, change the cambelt, etc, because of the fan belt, I've paid a lot of money to you guys for the service plan for the years and at the end of the day, all my money went into the drain, I'm 100% sure that this is not the first time you experiencing the above, if you were a company that care about your customers, you should've adjusted your service plans in order to accommodate your customers, if you want to keep customers, you go the extra mile for them, I was thinking about taking another service and extended warranty plan, but after what I've just suffered, I won't advise anyone to join innovation group...