Unbelievable

Im absolutely shocked on what Ive just heard! We have been existing clients with our vehicle warranty for 2 year and its expiring on 13 December 2021. Firstly, it's such a mission to get through to your call centre...phoned 4 times and was cut off - not to mention my husband's attempts. Secondly, I was just informed that if we want to extend or renew our current warranty, we have to wait 3 MONTHS before activation? Please note...we are EXCISTING clients and not NEW clients. How does this make sense?!!!

I can understand if we were new clients, as a month to two months is usually the waiting period if I'm referring to other insurers...

This is an absolute ******* - no warning from their side and now we have to sit this December holiday without a warranty?

I work in the service delivery industry and to say Im disappointed is an understatement! I do not understand how companies with such bad customer services get away with it and still keep their doors open!

I suppose everything happens for a reason and maybe its just time to move on...