Unauthorized Debit

I must say that after trusting your company and your service so much this has been an absolute disappointment.

I got a notification on the 25th that R127.08 has been deducted from my account, and this was just after my normal extended service plan premium went off of R245.32 I called the customer service line to find out what was going on only to be told that I had 4 outstanding premiums which were not received dating 4 years ago.

My quest was far and well understand that but should I had not known this 4 years back and only after 4 years my personal private bank account is being trespassed into without my knowledge only after I call to enquire I am being informed of the above. I ask again so who's fault is it that the lady mentions their system that is the only picking up the error now because they are doing some auditing.

I asked again so does the company only do auditing after every 4 years and if yes in this past years I have taken up two more services a warranty and another extended service plan all this time they never pick up and error with their system, to only **********ly go into my account take my money without my knowledge and permission.

I am not happy at all if this matter does not get resolved I will take up with my lawyer and the ombudsman I feel this was a ***** and very poor service that leaves much to be desired I was supposed to be informed even after the 4 years that they will be deducting from my account and I was not going to have an issue with that but the fact that you went into my account without my permission and knowledge is just something else

I NEED A RESOLUTION TO THIS ***** ASAP!!!