unauthorized claim

This is the email I send to innovation after declining the claim the repair agent submitted for a egr valve, regulator and aircon motor. whilst aircon is covered, My car is standing in my garage who's got R17500 to take out if you are paying a car payment with a extended warrentee policy u need.<br> Good day,<br> Policy no ***, Volkswagen Polo 1.6 Tdi Comfortline<br> Registration Number : FTD752EC.<br> It is with great disappointment to find out the policy I so carefully chose on purchasing my Vehicle with Algoa Toyota Uitenhage, declined my claim submitted through Autoworks Uitenhage ***. I find it unacceptable taking in considering what the policy covers (pls refer to attachment).<br> This is money I cannot afford to throw in the water every month, I view this as customer distortion.