unauthorised debit order notifications

Item: Innovation Group
Rating: 1
Author: sikelelwa M

Innovation group has a poor service.l called this morning to check on my policy as l will be going for car service tomorrow the 7th of May, now they are telling that my policy was canc3lled because of bounced or unpayed premiums. Why are we not made aware when such things happen so as to make arrangements. How Am l gonna pay the service fee for my car at this point?

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

06 May 2019, 11:29

Hi Sikelelwa ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply06 May 2019, 11:29

Official

Innovation Group's replyOfficial

10 May 2019, 09:37

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply10 May 2019, 09:37

Official