1 reviews | Active since Jun 2022
Unattended to Claim
I submitted a claim on the 11th of Feb 2025 for my annual wheel alignment benefit incurred during my annual car service and spoke to a consultant on the 21st of Feb 2025, resubmitted the claim with additional documents after he claimed my original mail claim cannot be traced on the system. Today is 5 days later with no response, tried calling their *** number which is now not in service. This is a group that has been efficient in deducting monthly fees from my account but cannot attend to a legitimate claim timely and has no decency in acknowledging mail. Worse case, replies emanating from the submission mail address have no signature for easy tracing of who is responding. This is the worst service or product I have ever encountered.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
While at the extreme speed of responding to a published complaint, may I ask why your customer care number of *** cannot be effectively resolved? This is a frustrating experience and a waste of client time and resources.
People work for organizations that deliver resources by the hour, so what a waste of time in spending time on this issue.
While at the extreme speed of responding to a published complaint, may I ask why your customer care number of *** cannot be effectively resolved? This is a frustrating experience and a waste of client time and resources.
People work for organizations that deliver resources by the hour, so what a waste of time in spending time on this issue.