unacceptable service practice.

After I called the warranty claim department, they refused to review my claim, I mailed the company info desk stating my problem. I got the following reply<br> Please be advise in order to claim on the policy, you are required to contact our claims department directly and they will advise on further steps. <br> They didn't even read my mail. for the second time I put my complaint on paper with the following content<br> \ I have contacted your claims department directly. They didn't want to assist me