1 reviews | Active since Oct 2016
Unable to resolve my cancellation request for 5 months
<p>5 months ago I took out a policy via telephone as I thought it will help me as it was explained as a service and warranty extender plan. I was quoted 200 bucks a month. However in month 1 I was debited with two amounts. I immediately called the call centre to cancel as I did not sign up for that. I was told it will be cancelled in 21 business days after this 21 days I phoned back to find I was debited again with 200 bucks and has since may 2016 tried to resolve .last I made contact with the Gateway-Innovations group Round this was subject 2016 I was promised again 21 day it will be resolved, yet I was still charged the 200 bucks monthly. Now I have been put out of pocket 1000 bucks later. I phoned yesterday and was told sorry I have send an email to have it done I bet my next statement will reflect another 200 bucks.</p> <p>Worst service I ever got from any of the Insurers I have worked with.</p>
Dear Client,
Thank you for notifying Innovation Group of your concerns.
Kindly be advised that your premiums have been stopped and we confirm that we only received a cancellation request in August and that a refund for 2 premiums has been reversed and paid accordingly.
We apologise, for the inconvenience, this has caused you and should you require further clarity on this matter, kindly contact *** quoting reference no. 213516.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns.
Kindly be advised that your premiums have been stopped and we confirm that we only received a cancellation request in August and that a refund for 2 premiums has been reversed and paid accordingly.
We apologise, for the inconvenience, this has caused you and should you require further clarity on this matter, kindly contact *** quoting reference no. 213516.
Kind regards,
Tumi Bacela