AB
Anza B

1 reviews | Active since May 2023

21 Nov 2024, 01:08

Tyre warranty with INNOVATION GROUP seems to be a ****. WEBUYCARS is really ****ming us here!

I wish there was an option for zero stars. When i purchased the car at webuycars the R40k for tyre warranty was paid upfront. I have not made any claims. Now the one tyre is torn on the side wall and two just wake up flat everyday. I take the car for alignment almost every 2 weeks up until i took the car to Renault to check what the problem was. They have given me a recommendation in terms of SAFETY that all 4 tyres to be replaced because the slow punch tyres always changes the direction of the cars alignment and obviously the car will always try to correct the difference by making another mistake. They have deemed the car unsafe and on the other hand this innovation group doesn't want to approve my first claim. Tyremart wrote a recommendation after inspecting the car and also Renault inspected the car and gave the same report stamped as well that all 4 tyres needs to be changed as 1 is torn on side wall and 2 loss are daily and now affecting the steering wheel angle. Its a different story all the time. This tyre warranty seems to be the biggest **** webuycars is doing. People should be aware and refused this immediately.

TRUST ME AFTER PAYMENT OF THE WARRANTY THIS COMPANY DOESN'T CAR AS IF THE MONEY WASN'T YOURS IN THE FIRST PLACE.

0
Replies (4)
Innovation Group
Innovation Group's reply21 Nov 2024, 08:21
Official
Dear Anza Bilankulu
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. 

Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team 


AB
Anza B's update21 Nov 2024, 11:56
Reviewer Update
Thank you for your response.

I hope i wont be getting a standard response like your clients are robots. I believe issues vary from 1 to the other. And understanding that the main reasons for having tyre warranty in the first place is convenience and safety. Because this is now turning to be the biggest ******* between webuycars and innovation group because i basically payed for warranty i cannot claim.
AB
Anza B's update25 Nov 2024, 09:22
Reviewer Update
Is there feedback that ill recieve here ?
AB
Anza B's update25 Nov 2024, 10:54
Reviewer Update
this company is so draining and worse to work with and would NEVER recommend to anyone. a quote for 4 tyres was submited and they asked tyremart to amend the quote to do 1 tyre. now they are giving standard responses.do you even read emails. i wont claim the 1 tyre please amend your quote and stop playing games and run arounds its time consuming