LR
Lerato R

1 reviews | Active since Jan 2016

21 Nov 2017, 13:00

Tyre and Rim Nightmare

good day i got two of my two tyres replaced last week friday by Tiger wheel and tyre - my problem now is my policy with Innovation Group under section C -i was supposed to get new Wheel Covers but still they used the old scratched rims on the new tyres.....i believe when a tyre is purchased it comes with the Rim/wheel cover.....so what happened here its like i got new shoes with old shoe layers and i need this replaced as well. as per section C under number 3 on my policy schedule

0
Replies (1)
Innovation Group
Innovation Group's reply23 Nov 2017, 09:29
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,

Complaints Team