Treating customers like numbers and not people

I had a good 2 year relationship until I had financial difficulties this year paying for my service plan, only for the company to say that if I pay up my missing premiums my account will be active again. Only to be told by the claims department that it was all for nothing and that my account was cancelled in 2024, this company works like they dont even want to help you after you pay them. they are not willing to send call records knowing they made mistakes as well, please be careful of this company. im very disappointed