TOYOTA GENUINE EXTENDED SERVICE PLAN SUCKS

I would like to share my horrible experience with the Innovation Group. They are responsible for my Toyota Genuine Extended Service Plan. I took the policy on the 10th of July 2019 when my Toyota Rav 4 was still reading 75000 km. I have never missed any payments. When I took my car for service at Toyota Pietermaritzburg I do not have an extended service plan with Innovation Group. When I showed them my policy document and my bank staetements they changed the tune. They said they did not get my premium on the 31st of December 2019 because I did not have enough money in my account. I showed them my bank statement that shows that on the 31st of December 2019 I had R19 512,80. My monthly premium is R266.00. It shows in the bank statement that the debit order went through but they say they did not get the money. They tell me this after they gave me the run around with this policy. After I gave all the evidence now they do not want to answer my calls. I will send cancellation and demand all my premiums because they failed to deliver what they have promised when I took this policy.