AM
Alison M
1 reviews | Active since Dec 2022
11 Jul 2023, 17:27
Toyota and Innovation Group - a Disaster
The Toyota brand will take a hammering with their Innovation Group partnership: I been trying for THREE months to get them to transfer the extended warrantee on my Cruiser from its previous owner to me. Three months. Multiple emails, multiple calls to the call centre. Absolutely zero response or follow up. Shocking service, and enough to make me think twice about ever buying another Toyota if the warrantee back up is this bad
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
12 Jul 2023, 11:08Dear Alison Misselhorn, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply12 Jul 2023, 11:08
Official
Dear Alison Misselhorn, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team