KN
K N
1 reviews | Active since Aug 2016
05 Jan 2024, 09:19
Toyora Service/ maintenance plan extension
I have a Toyota Fortuner from New. I extended my service plan at Oranje Toyota with their service division called Innovations in June 2022.
To date, I have spoken to Toyota Oranje in Kimberley and innovations. This issue is still unresolved. This is not what Toyota should be proud off, having pioneered TQM and Kaizen.
I must share that my faith and confidence in the Toyota brand is wanning with everyday that passes.
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Innovation Group's replyOfficial
05 Jan 2024, 09:22Dear KV Naidoo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply05 Jan 2024, 09:22
Official
Dear KV Naidoo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
KN
K N's updateReviewer Update
10 Jan 2024, 15:27The matter is not resolved. The matter seems to bounce between the sales and customer care department. I wish that a capable person can contact me to help resolve the matter.
KN
K N's update10 Jan 2024, 15:27
Reviewer Update
The matter is not resolved. The matter seems to bounce between the sales and customer care department. I wish that a capable person can contact me to help resolve the matter.