Total Loss Cover ****
I have an active Total Loss cover from Innovation Group through Nedbank. 21 September 2022 I was in an accident after evaluations, Innovation Group confirmed that my car is written off. I supp**** them with all the documents, including the new license disc and the then valid settlement offer from MFC. Until this day I’m still supposed to pay Nedbank car instalments because Innovation Group hasn’t gotten back to me and they are not paying the amount due to MFC. Can Innovation Group please get back to me so that I know what’s required from me or what’s the status. Settlement offer is valid for 7 days but after sending it, I get no response for weeks. This is really not the service I was paying for.
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Innovation Group's replyOfficial
06 Jan 2023, 08:09Dear Molefe M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Jan 2023, 08:09
Official
Dear Molefe M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
's updateReviewer Update
09 Jan 2023, 11:10Thank you very much for the prompt response and action to my claim. I wish we didn’t have to complain first in order to get this world class service. Thank you very much Given Nchaupa for spearing this one, you really made sure that this gets resolved asap. Thank you very much.
I have received confirmation that the claim will be paid up to MFC in the next 5 business days, and I’m hoping that will be the closure of the issue. I will update once I get confirmation from MFC. Thank you very much.
I have received confirmation that the claim will be paid up to MFC in the next 5 business days, and I’m hoping that will be the closure of the issue. I will update once I get confirmation from MFC. Thank you very much.
's update09 Jan 2023, 11:10
Reviewer Update
Thank you very much for the prompt response and action to my claim. I wish we didn’t have to complain first in order to get this world class service. Thank you very much Given Nchaupa for spearing this one, you really made sure that this gets resolved asap. Thank you very much.
I have received confirmation that the claim will be paid up to MFC in the next 5 business days, and I’m hoping that will be the closure of the issue. I will update once I get confirmation from MFC. Thank you very much.
I have received confirmation that the claim will be paid up to MFC in the next 5 business days, and I’m hoping that will be the closure of the issue. I will update once I get confirmation from MFC. Thank you very much.