Took forever to call me back and not helpul

Apparently I took out a policy a few years back (confirmed with tapes that took them 10 days to get). When I then ask to confirm the cancellation I get told it'll take 21 working days. I asked for the cancellation with the FIRST call as I didn't even know what the policy was for, never mind the numerous phone calls after that. Now it is MY fault that the people I asked to cancel the policy didn't bother to make a note of it on the system.<br> <br> Appalling service and of the 2 people that bothered to call me back, only the Complaints Department was actually helpful - except for once again not noting that I wanted the policy cancelled immediately.<br> <br> I started off calm but after the second week of uselessness I have lost all sense of politeness. Now I will once again be billed in March for something I do not want because of this company's ineptitude.<br>