Took 13 days to respond

Item: Innovation Group
Rating: 1
Author: Wilhelm N

Asked a question via email and it took13 days to respond to me. And the answer is “ask another department”

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

31 Jan 2019, 07:24

Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply31 Jan 2019, 07:24

Official

Innovation Group's replyOfficial

11 Feb 2019, 12:36

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply11 Feb 2019, 12:36

Official