KH
Khethiwe H
1 reviews | Active since Mar 2019
17 Sept 2025, 19:38
Today is a very saddest day in my life, the day filled with sadness, disappointment and frustration. This is very long story which I will try to summarize. Right, almost this entire year my Toyota Starlet XR 1.5 AT 2021 model which I bought in 2021 as a
If you purchase your Toyota source your own warranty service provider Innovation Group is not for people
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Replies (3)
Innovation Group's replyOfficial
18 Sept 2025, 08:02Dear Khethiwe Hlatshwayo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply18 Sept 2025, 08:02
Official
Dear Khethiwe Hlatshwayo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
KH
Khethiwe H's updateReviewer Update
25 Sept 2025, 10:45HI There,
I got your response admitting that what I am saying is true there is nothing you can help with I must monitor my car you can only assist after it drove 20 000km from now. So, now its up to your potential customers to decide what they do with this feedback and your feedback provided.
I got your response admitting that what I am saying is true there is nothing you can help with I must monitor my car you can only assist after it drove 20 000km from now. So, now its up to your potential customers to decide what they do with this feedback and your feedback provided.
KH
Khethiwe H's update25 Sept 2025, 10:45
Reviewer Update
HI There,
I got your response admitting that what I am saying is true there is nothing you can help with I must monitor my car you can only assist after it drove 20 000km from now. So, now its up to your potential customers to decide what they do with this feedback and your feedback provided.
I got your response admitting that what I am saying is true there is nothing you can help with I must monitor my car you can only assist after it drove 20 000km from now. So, now its up to your potential customers to decide what they do with this feedback and your feedback provided.
Innovation Group's replyOfficial
25 Sept 2025, 10:49Dear Khethiwe Hlatshwayo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply25 Sept 2025, 10:49
Official
Dear Khethiwe Hlatshwayo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team