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Sibusiso N
1 reviews | Active since Jun 2019
11 Jan 2024, 12:19
To review my experience with innovation group
I have just given a 5 star not as a rating but to say I have taken my car for service at Ford as advised by your consultants telephonically. I read a lot of bad reviews, especially regarding service plans, etc. I hope my experience will be pleasant and that the costs of service will be paid up by the Innovation Group. My name is Sibusiso Ntuli
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
11 Jan 2024, 12:24Dear Sibusiso Ntuli, Thank you for taking the time to provide us with a great review. We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided. Please be assured that the compliment will be forwarded to the relevant team. Kind regards, Complaint Team
Innovation Group's reply11 Jan 2024, 12:24
Official
Dear Sibusiso Ntuli, Thank you for taking the time to provide us with a great review. We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided. Please be assured that the compliment will be forwarded to the relevant team. Kind regards, Complaint Team
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Sibusiso N's updateReviewer Update
11 Jan 2024, 12:52I am not YET rating your service but I am waiting for feedback regarding a service for my vehicle which is still at a service center. I hope everything will be paid up. I will rate you ASAP I get response
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Sibusiso N's update11 Jan 2024, 12:52
Reviewer Update
I am not YET rating your service but I am waiting for feedback regarding a service for my vehicle which is still at a service center. I hope everything will be paid up. I will rate you ASAP I get response
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Sibusiso N's updateReviewer Update
25 Jan 2024, 10:48I'm happy with the service. Everything was paid up on the major service at Ford. But there also another issue. FORD performed a diagnostic test and on the report they indicate that the steering rack is damaged, which is something I Called about prior to taking the car for service. Recommendations is that I have to rebook the car for that to be sorted out. I understand that the car is also covered by innovation group for this,can I take the car to be fixed? Steering rack is a risk
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Sibusiso N's update25 Jan 2024, 10:48
Reviewer Update
I'm happy with the service. Everything was paid up on the major service at Ford. But there also another issue. FORD performed a diagnostic test and on the report they indicate that the steering rack is damaged, which is something I Called about prior to taking the car for service. Recommendations is that I have to rebook the car for that to be sorted out. I understand that the car is also covered by innovation group for this,can I take the car to be fixed? Steering rack is a risk