Timing belt Ref No. GWH81167

I lodged a complaint towards the end of August regarding the change of my timing belt. They said their turnaround time is 7 days as they had to listen to the recording of the call. After 10 days no word from the Innovation Group. I called them and I was told that they did pick the call and listened to the recording and I should expect a call from either Masego or Veronica. They never called. I have been calling the call centre and I am not getting any help. I spoke to Nonkululeko, Banda, K****tso, Thulisile, Antonniette, Catherine even the managers Tyrone promised to make a follow up and nothing comes out of it. <br> Today I spoke to Catherine and she put me on hold for more than 10 minutes. It is very frustrating and I am toldthay they will call me and it's been over a month no one calls. What will happen if my car stops in the middle of nowhere. <br> Kindly assist.