wB
wesley B
1 reviews | Active since Jul 2015
13 Apr 2023, 11:04
Thousands spent on a warranty I never received.
Paid in full for warranty extension over a week ago. Since I've made payment I've received no feedback and innovation group ignores my emails. Sad that a reputable brand such as Toyota does business with a shady company like this.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
17 Apr 2023, 08:57Dear Wesley bhugwandin, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply17 Apr 2023, 08:57
Official
Dear Wesley bhugwandin, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team