Hellopeter
Share Your Experience
PD
Phil D

1 reviews | Active since Jul 2012

02 Feb 2018, 11:22

This must be a ****

It is now two years since I lodged my claim, after dozens of e:mails when you think you are getting somewhere you then get a request for the details already sent, if you try and call you simply get excuses and further requests for information already sent. If you do not constantly chase up your claim there will be no response from them. It appears to be a **** because of the constant delaying tactics

0
Replies (5)
Innovation Group
Innovation Group's reply08 Feb 2018, 14:20
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a claims consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,

PD
Phil D's update10 Dec 2018, 17:22
Reviewer Update
And yet more delays by asking Me to supply details already provided, and NOTHING happens. Use them at your own peril.
Innovation Group
Innovation Group's reply11 Dec 2018, 08:28
Official
Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply13 Dec 2018, 11:41
Official
Dear Client

Our customer service team tried to contact you but have not been able to reach you. 

Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-12-2***.

Kind regards,
Complaints Team
PD
Phil D's update13 Dec 2018, 17:41
Reviewer Update
On Tues 11th I received an email requesting copies of invoices from 3 yrs ago and on the next day when there was no cell reception I received two missed calls then I received an email saying the case was closed after only one day! No mention is made of the 18 months when Innovation denied receiving any premium despite the proof provided and refused any claim, and eventually when they found the payment they downgraded the policy from what was bought giving less cover on the vehicle. These polite responses on hellopeter are a façade hiding the true nature of Innovation.