This is the worst insurance ever, poor service at its best

This is the worst insurance ever, poor service at its best.I booked my car for major service,it was my first time to claim.Guess what a dealer only did minor service which I could have done myself bcs I mean minor service doesn't even come close to money that we pay there , the insurer only approved a service that cost R1500 . Anyway when I asked a dealer why they only did minor service they advised that my insurance only approved minor servive.When the car comes back it was worse than when I took it in ,the car was now smoking jerking, I then emailed and sent a complaint around end of Julyand till now, it hasn't been resolved,this is the worst insurance I've ever come acros.Useless company.They always collect their premiums on time but when it comes to resolving complaints they take entire month