1 reviews | Active since Jun 2016
this is blatant *****
<p>I had a service plan with this company and after they refused to pay for my service citing unpaid debits, even after we had reached an agreement they changed debit dates to suit their cause, on a cancellation call on the 3 june 2016 I was promised a full refund within 21 working days when those days had passed I started calling and calling only to made promises of being called back which never happens again on the 25 th August 2016 I made 7 calls to the enquire on the 6 th call I was informed that I owe the company R 1830.00 for an ammendement on my contract I requested an explanation but I was cut of and on the 7 th call I adamantly requested to be supp**** with all call recordings for my review I was kept on hold for 20 minutes and cut off. , I have an email chain of my interactions with senior management admitting their fault please rectify and refund my premiums as you have done nothing for me I paid for my own service</p> <p> </p> <p>Don't rip of a senior citizen </p> <p> </p> <p>Pay back the money as you have no reason to withold it you have not been of help.</p>
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
Kindly be advised that the refund has been authorised and processed to your account accordingly.
We apologise for the inconvenience this has caused you and trust the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
Kindly be advised that the refund has been authorised and processed to your account accordingly.
We apologise for the inconvenience this has caused you and trust the above meets with your satisfaction.
Kind regards,
Tumi Bacela
