This Company is a ****

I am livid with this **** of a company. I took out a warranty policy and have been paying it for the last 6 years going to 7 years with no claim, no missed payment and when its time to actually put a claim I'm been given a run around.

1. They did not have my details registered to my policy for the past 6 years, when i called no one could pull up my details until they tried with my car VIN number. only on Monday my details were captured. With that in mind you can imagine how no policy documents were ever sent to me since i opened this policy. (they did not even have my contact details) 2. I need to have a crank pully fixed on my car, they asking me for service history for the past 6 years. No where have they ever said to me if you take this policy be ready to prove car service history for the past 6 years. Could it be because they never even had any of my details on their system? 3. I spoke to over 5 agents who tell me a different story every time I speak to them. 4. Finally Thami from claims advised that since this is not a service related matter but a car pully that needs to be taken care of, i don't need to produce car service history my claim can be processed without it. The mechanic calls them to log a claim Kgomotso tells him yet again that they cant register the claim I must produce proof of service for the past 6 years. What? 5. I asked to speak to a manage Jan Gumede, now I'm told he is in meeting. No one can guarantee me a call from him. So he is too much of a manger to speak to me a customer of 6 years. I need an urgent call back. As i mentioned to all your agents this issue has nothing to do with service of my car (in fact it was during my normal service that the mechanic picked up that my crank pully is getting torn) My car is sitting at the mechanic. If you had my details loaded correctly and sent me documents as is regulation you would have been able to advise me that I must keep all my proof since day 1 that my car has been serviced up to date. I'm giving this company the sufficient chance for them to resolve my issue before I escalate it to the Ombud and everyone else that i can escalate to. You cant be allowed to debit customer's money then choose to ignore customers when it comes to service. This is day light *****. Not to mention that your complaints department told me this is not a complaint. i have a list of all agent I spoke to since Monday.