think carefuly before you sign up

It is quite an exciting sales pitch when they woe you in<br> Firstly.<br> We signed up and never got the benefit schedule. Not even an acknowledgement that we took cover with them.<br> 2ndly <br> We had to struggle to get their info, eventually we did. Then gave the call centre a call. Spoke to an agent who was extremely rude and arrogant, forever interjecting.<br> 3rdly <br> I requested to speak to supervisor, he was equally not helpful <br> <br> I got different answers from each consultant I spoke to.<br> <br> First my claim was rejected as I claimed for related part, then it was gona be honoured because it was now discovered it is not the same. Then I was gona be paid for the greater of the 2 parts I'm claiming for.they kept referring me to policy documents which I never got. After many attempts from my side to get these documents with their customer services side.<br> <br> All I want is that my claim be honoured for both parts. I paid for the services and the sales consultant never mention any of these. I find it strange that all these crop at claims events.<br> <br> I need bot the catalytic convetor and the oxygen sensor fixed please.