NL
Nominyaka L

1 reviews | Active since Dec 2015

08 Feb 2023, 16:00

******* DONT DO BUSINESS WITH THEM

This company had *********** staff and *****s people s money. I took out a power up policy with them in 2021 my policy document clearly says I am covered from 24/06/2021 to 24/06/2023 today I took my car for service with the odometer reading of 91000km and they are refusing to pay claiming my policy expired at 90000 which is not writen anywhere in my policy document. Further more their staff are sending me from pillar to post not assisting me and then they tell me my policy expired when I was on 45000km which by the way I had already past when I took put this policy absolute nonsense. I will post a complaint here everyday until I get this policy cancelled and my full refund paid out to me

0
Replies (3)
NL
Nominyaka L's update08 Feb 2023, 16:10
Reviewer Update
You guys are ******* *****ing customers s money so I must continue to pay until June for a policy that won't even pay because you saying I went over the millage by 1000km. Day light *******
Innovation Group
Innovation Group's reply09 Feb 2023, 09:46
Official
Dear Nominyaka Limbane,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team
NL
Nominyaka L's update09 Feb 2023, 12:11
Reviewer Update
Your response is noted however please refund my money and cancel this policy